Refund & Cancellation Policy

Effective September 10, 2026

Canceling a membership

You can cancel at any time through your member account. Cancellation stops the next automatic renewal. Unless a refund is issued or law requires otherwise, membership access remains available through the end of the period already paid for.

When refunds are available

Payments are not refunded merely because a member later changes their mind or decides not to use the service. Refunds or corrections are available when appropriate for a duplicate charge, an incorrect amount, an obvious payment-entry mistake, an unauthorized payment, paid membership access that was not provided because of a problem on my side that I cannot promptly correct, permanent discontinuation of paid service during a prepaid period, or when required by law.

Mistakes will be handled reasonably. For example, if someone clearly intended to send $50 but accidentally entered $5,000, they should contact me promptly so the payment can be corrected.

Requesting help

Email hello@nathandale.com with the account email, charge date, amount, and a short description. Do not send a complete card number or other sensitive financial information. Approved refunds are returned to the original payment method through Stripe; bank processing time is outside my control.

A refund does not necessarily cancel future renewal. Use your member account to cancel, or ask me to confirm cancellation in your message.

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